Service Operations Manager
Salary to attract the best
Customer service lies at the heart of our client's business and is key to ensuring the continued success of this growing and exceptional company, a key player in the manufacture of packaging materials. If you are a successful and dynamic Customer Service professional who is looking for the next step in your career then we would love to hear from you. What we are looking for is an individual with a passion for delivering exceptional customer service, someone with extensive experience in leading service operations, acting as the interface to ensure high quality, consistent and effective delivery to clients.
Reporting to the Directors, you are the central hub, liaising with all areas of the business - sales, planning, manufacturing and order execution - building internal relationships that drive the importance & benefit of service operations. You will be targeted on achieving improvements in customer penetration, customer retention, customer acquisition, as well as overall customer satisfaction.
Are you currently working in a senior level Service Operations role, ideally within engineering or manufacturing? Can you demonstrate excellent interpersonal, communications, verbal and written communication skills, a demonstrable presence and the ability to influence, lead and motivate others? If the answer to these questions is yes, then this is a fantastic opportunity to work in an excellent business where you will be challenged and rewarded.
Interested parties should apply accordingly or contact John Tilbrook in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website.
Newman Stewart is a privately owned, leading provider of Executive Search, Management Selection, Executive Outplacement, Salary Benchmarking and Psychometric Assessment services. With offices in Wetherby, Leeds and London we identify excellent people for our excellent clients, nationally and internationally and we are proud of the results that we deliver.