Customer Support Manager
Our client is a global leader in the design, manufacture and distribution of highly sophisticated equipment, for use throughout the electronics Industry. Their reputation has gone from strength to strength since their formation 30 years ago. They are now looking for a Customer Support Manager to join their growing team.
As Customer Support Manager you will act as a key contributor in the local leadership team using and giving both technical and day to day support to the field based engineers operating across the UK. Your key responsibilities will include:
·Planning and implementation of effective and efficient customer meetings, both new and existing
·Able to analyse mechanical / electrical and 2D drawings / schematics
·To promote team development and ensure the Group values statement are an integral part of day to day work
·Managing 10 x field service engineers & 2 x administrative assistants
·Developing strong business relationships and maintaining a broad customer database
·Work alongside all other business areas to optimise quality of service and business growth
·Keeping up to date with market conditions, competitor activity and market intelligence
·Capable of communicating and empathising at Tier 1 blue chip level through to SME's and individual customers .
To be successful in this role you should have 5-10 years' experience of B2B relationship management, from start-up businesses through to major blue chips. You should have experience of managing a team across various UK locations and operating within Electronic market sectors. The successful individual should be a positive and effective team player with a visible desire to be the best in the business.
This is an excellent opportunity in a challenging, fast paced and dynamic business. Interested parties should apply accordingly or contact Bart Schofield in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website.
Newman Stewart is a leading executive search firm, delivering high performing candidates to high profile and difficult to fulfil assignments. With a vast proven track record of success both nationally and internationally, we are the recruitment partner of choice to many blue chip, medium and small organisations.