Can AI Replace Human Interaction When Acquiring Talent?
Artificial intelligence or AI is changing the jobs market. It is still early but the impact is clear, albeit in some industries more than others – right now. “Artificial intelligence is already displacing workers, creating new jobs, increasing productivity for some workers and having no impact on others,” explains Forbes. “Yes, it’s all happening now and it will continue to happen in the future. In fact, AI will affect more and more jobs over time since we are only in the infancy of AI development and adoption.” Understanding how AI will impact your industry can help you make more informed decisions.
Impact of AI
Artificial intelligence can bring to mind visions of robots and electronic kiosks – and while the technology certainly includes those advancements, the true impact of artificial intelligence involves more than using a computer to do a specific task, like take a food order. Most often, AI impacts your work indirectly. The technology creates substitutes – such as trading taxis for a ride-sharing app – or it creates a ripple effect that changes the way you do things, like cloud computing making CD-Roms obsolete. In the end, there can be more jobs but they are structured differently and have a change in focus.
Artificial Intelligence and Company Needs
For companies, you need to keep a watch on how artificial intelligence may change the way others in your industry do business and how relevant your products or services remain as new products are developed. While no one can see the future, staying abreast of AI developments is important to remaining successful – and that includes looking at your company needs. For example, if you need software that can differentiate between two colours, you could hire an engineer to develop an algorithm to do that or you could use machine learning to teach your software to know the difference. At what point does it make more sense to hire someone or buy the technology?
Making Better Hiring Decisions
You can make better hiring decisions when you acknowledge that artificial intelligence can replace human activities. “What determines vulnerability to automation, experts say, is not so much whether the work concerned is manual or white-collar but whether or not it is routine,” explains the Economist. “Machines can already do many forms of routine manual labour and are now able to perform some routine cognitive tasks too” – and that includes more jobs that you might realise. According to the Guardian, “ a McKinsey & Company study found that about 30% of tasks in 60% of occupations could be computerised and last year, the Bank of England’s chief economist said that 80m US and 15m UK jobs might be taken over by robots.” However, one thing AI cannot do is replace the value of relationships and human interaction.
For job searchers, the impact of artificial intelligence on talent acquisition means that you need to be able to either illustrate your value beyond the repetitive tasks of your position or demonstrate that you can adapt readily to new technology. If you design software, are you willing to move from developing algorithms to overseeing machine learning? Alternatively, you might want to look into transitioning to non-routine positions. The more repetitive your work tasks, the more vulnerable your position is to automation. If you find ways to deliver outside of routine tasks, you can illustrate the value which you can bring to a company.
Working with a talent acquisition company can help. For job searchers, these businesses can help you discover how you can best shape your skills to appeal to more employers. If you are an employer, you could work with a talent acquisition company to price new hires and determine how you can get the most value from a new hire. Contact Newman Stewart to get started. The right recruiter has specialist knowledge that you can use to benefit your career or your business. They can work as an extension to your efforts and offer advice on everything from salary offered to job descriptions so you can find the best talent every time.